1. HOW DO I SEARCH FOR A PRODUCT?
There are a number of ways you can search for a product until you find exactly what you're looking for.
The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section, spilt into product types.
Alternatively, if you know exactly what you want, just type in the product into our search facility [top right of the Website] and we will find you everything related to your specific search.
Once you have found what you want, click 'ADD TO CART', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.
Don’t forget to check out our clearance section as it can be a fashion-gold mine!
2. CAN YOU GIVE ME MORE INFORMATION ON A PRODUCT?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we’ll do our best to include it.
3. I HAVE BOUGHT SOMETHING BUT SEEN IT AT A DIFFERENT PRICE ON YOUR WEBSITE
As an online business we act much faster in adjusting our prices in response to fashion trends, stock and demand from customers. It’s our general view not to refund the difference.
4. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
No, you can shop at TECKNET without creating an account.
However, register with us and you'll be able to enjoy the following benefits through your TECKNET account:
5. HOW DO I MAKE A PURCHASE?
Shopping at TECKNET is easy:
6. HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?
Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.
In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.
In all cases, the goods must be in their original condition and will be inspected on their return.
"original conditon" is:
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.
If you decide to cancel your order with Tecknetonline.co.uk, you can request to return the item online:
or you must let us know in writing [email is fine], quoting the order number.
7. I HAVE JUST PLACED AN ORDER. CAN I AMEND OR CANCEL IT?
Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for.
Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us of this so we can issue you with a full refund and we would ask you to return the cancelled items to us.
Please log in to Your Account > Completed Orders > Return items.
If we do not receive the cancelled items back, we may arrange to have them collected at your cost.
8. I HAVE A DISCOUNT CODE, HOW DO I USE IT?
Make sure you type your code to the appropriate box when you check out, and hit "Apply" to apply it to your order.
If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).
9. IS IT SAFE TO USE MY CREDIT CARD ONLINE AT TECKNET?
At TECKNET, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by PAYPAL, GOOGLE and HSBC. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.