1. HOW DO I SEARCH FOR A PRODUCT?

There are a number of ways you can search for a product until you find exactly what you're looking for.

The most relaxing way to shop with us is to browse through the categories at the top of the web-page and then refine what you are looking for by clicking on each section, spilt into product types.

Alternatively, if you know exactly what you want, just type in the product into our search facility [top right of the Website] and we will find you everything related to your specific search.

Once you have found what you want, click 'ADD TO CART', and when you're done shopping, follow the on screen instructions to fill in your payment and delivery details. Easy.

Don’t forget to check out our clearance section as it can be a fashion-gold mine!

2. CAN YOU GIVE ME MORE INFORMATION ON A PRODUCT?

We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.

The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.

If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we’ll do our best to include it.

3. I HAVE BOUGHT SOMETHING BUT SEEN IT AT A DIFFERENT PRICE ON YOUR WEBSITE
As an online business we act much faster in adjusting our prices in response to fashion trends, stock and demand from customers. It’s our general view not to refund the difference.

4. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No, you can shop at TECKNET without creating an account.

However, register with us and you'll be able to enjoy the following benefits through your TECKNET account:

• Track your orders and review past purchases
• Request your return or exchange directly from your account
• Build a customised Wish List to create personalized outfits that you can email to friends and family. Plus, you can also print your shopping lists and take them wherever you go!
• Add sold out items to your Wish List so you can see if more stock arrives
• Save your address and card details so you can shop even quicker next time
• Manage your account details, address book and email preferences
  

5. HOW DO I MAKE A PURCHASE?

Shopping at TECKNET is easy:

• Once you have found an item, select your size and click on the 'ADD TO CART' button underneath each item.
• Review the items in your shopping bag by clicking the 'Shopping Basket' link at the top of the page. You can use the 'Remove Item' button to delete items from your shopping basket.
• Click on 'Proceed To Checkout' to complete your order.
  
  

6.  HOW DO I CANCEL MY ORDER UNDER THE DISTANCE SELLING REGULATIONS?

Under the UK Distance Selling Regulations, you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us.

In this case we will issue you with a full refund however you will need to return the entire order at your cost if you have already received them.

In all cases, the goods must be in their original condition and will be inspected on their return.

"original conditon" is:

• unused,
• in their original, undamaged packaging
• with any seals and shrink-wrap intact
• clothing and bags must have labels attached
• under saleable condition

If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

If you decide to cancel your order with Tecknetonline.co.uk,  you can request to return the item online:

• Please inform us within 7 days of receipt through Online Return Procedure.
• Sign into your account, click "Completed orders", select the order containing the items you would like to return.
• Click on "RETURN ITEMS" button and choose the reason why you want to send your item(s) back.
• Please be as descriptive as possible regarding the return in "Comments".
• The return request will be authorized within 24 hours,  you will then receive an email containing your RMA number
• Once completed the return shipping label and documents will be ready to print from “Return Requests” page, containing the necessary return information which we need to proceed.
• The goods are your responsibility until they reach our warehouse.
• It is customer's responsibility for returning cost.
• For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP

or you must let us know in writing [email is fine], quoting the order number.

To cancel your order please click here

7. I HAVE JUST PLACED AN ORDER. CAN I AMEND OR CANCEL IT?

Unfortunately it isn't possible for you to amend items within your order once it has been placed and paid for.

To cancel your Order please click here

Under UK Distance Selling laws, you have the right to cancel your contract with us, within 7 working days of receiving your order. You will need to advise us of this so we can issue you with a full refund and we would ask you to return the cancelled items to us.

Please log in to Your Account > Completed Orders > Return items.

If we do not receive the cancelled items back, we may arrange to have them collected at your cost. 

8. I HAVE A DISCOUNT CODE, HOW DO I USE IT?

Make sure you type your code to the appropriate box when you check out, and hit "Apply" to apply it to your order.

If it is not applied at this point, we can't apply it to the same order later on (though you might be able to use it on a subsequent order).

9. IS IT SAFE TO USE MY CREDIT CARD ONLINE AT TECKNET?

At TECKNET, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by PAYPAL, GOOGLE and HSBC. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.